Working with clients in retail is never short of exciting. It’s a sector that leads the way with adopting innovative ideas and design, taking the initiative to satisfy sophisticated consumers that expect increasingly memorable experiences from the brands they choose to spend their money with.

Regardless of the where your business is now – from just an idea to an established retailer with one store or many – our unique approach and world-class design can take your retail experience to the next level. Our strategic approach delivers real results: we get to know your customers, their needs and wants, so that we can design for them.

We are retail designers

Even in a world dominated by digital, we believe in the power of physical retail. We know that physical stores provide opportunities for brands to engage and delight customers that simply cannot be replicated online.

For every brand, the opportunities can be different and when you work with us you won’t just be chasing the latest retail trend. Instead we begin every project with a process of looking inward, articulating your unique brand story, researching your customers, and why you should matter to them.

Once we know who you are, it’s time to see what else is out there and get inspired. Together we’ll visit best in class retail and hospitality destinations; it’s a chance to get to know the team and gives us a shared foundation from which to start designing.

Retail design strategy

With our initial stages of work, we’ll produce a visual brief with customer profiles and storyboard of your retail journey that will carry through the remainder of the project. Our process is collaborative and iterative; we share and evaluate design progress with your team at key milestones and regularly reference against the target customers we created together.

Our team of creative thinkers are also doers and will be with you at every stage of the journey, from the initial research through to on-site meetings with contractors and specialists and then completion. We’re invested in bringing your idea to life and as brand guardians, will ensure our shared vision is the one that becomes reality.

Work with us

We work with all sizes of retailers – from start-ups to household names – that choose us because of our people-centred approach and record of turning creative ideas into retail realities that drive business performance.

We’re passionate about retail, but don’t just take our word for it. See what we achieved with Eastpak and Tower and then speak to us about elevating your retail experience.